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What is Minitab Customer Contact Center Module?
Minitab statistical software has multiple add-ons to the basic statistical software. The customer contact center module is designed to standardise and ease the process of monitoring and improving common customer contact center KPIs.
Few application areas:
- Improve your ability to deliver targeted service levels.
- Optimize agent utilization to make the best use of resources.
- Analyse ticket volume to understand workload and manage peak contact times.
- Improve response and handling time.
- Improve ticket resolution to lower costs and increase customer satisfaction.
- Analyse survey results to increase customer success and satisfaction.
Written with contact center professionals in mind, Minitab's Customer Contact Center Module provides guided data analysis in commonly used and understood terms. Shift your focus to improving key performance indicators (KPIs) like service levels, utilization and cost, ticket volume, time management, ticket resolutions, and customer satisfaction without worrying about which analysis to use.
Learning statistics might not be on the top of any contact center professional's to-do list. For nearly 50 years, Minitab Statistical Software has been a leading, proven data analysis solution that has been used and trusted by organizations around the world.
Minitab is with you every step of your analysis. Information icons connect you to support pages written in contact center terminology with specific examples, while our industry-leading technical support team is available via phone or email to help as needed.